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SA Telecross REDi Caller Volunteer - Adelaide
Role no: 497242
Availability: Business hours, Mornings
Time involved: Varied hours
- Provide psychosocial support to those in quarantine or self-isolation due to COVID-19 and to those affected by extreme weather events
- When activated the service runs Monday to Saturday 9.00am-5pm. Volunteers to commit to a minimum of 3 hours/week.
- This service uses web-based rostering and calling systems. An ability to learn to use such systems quickly is mandatory, as is a computer and internet connection.
- Well-developed comprehension and conversation skills are essential. Red Cross Psychological First Aid training is mandatory and will be provided.
The Red Cross Telecross REDi program assists individuals by providing Psychological First Aid to people in self-isolation or quarantine due to COVID-19, as well as to vulnerable members of the community during extreme weather.
By speaking to people over the phone volunteers are able to help to reduce the loneliness and stress of isolation. Volunteers also report back on people's urgent needs so Red Cross can advocate to authorities to meet these basic individual needs.
The role is active when the Telecross REDi service is activated (not all year round), and is undertaken under the responsibility and guidance of the government of South Australia.
For this role you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, wellbeing and social connection. You will use an approved script provided by Red Cross to ascertain client wellbeing. You will be non-judgmental and know how to recognise issues and concerns in order to provide clients with appropriate support and reassurance. You will know how to finish a call and move through a call-sheet.
You will be comfortable using computers and be able to quickly learn to use the web-based system designated for the service. You will maintain accurate records of all calls using allocated electronic call sheets and follow organisational procedures.
Being able to speak a second language and having customer service experience is a bonus but is not necessary.
Assistance with obtaining and maintaining computers and your internet connection is unfortunately not possible.
As a Telecross REDi Caller Volunteer you will help people to feel connected by listening and providing a friendly voice.
We offer Psychological First Aid training as well as systems training.
For more information, please see the volunteer role description or contact Eilish Maguire on 0409 714 115.
SA Telecross REDi Caller Volunteer - Adelaide.pdf
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Advertised: Cen. Australia Standard Time
Submit your application
Tell us about yourself along with any skills and experience you can bring to Red Cross by completing an online application.
Meet with us
Have a chat with us about the volunteer role you have applied for and see whether it’s a good match for you and for us.
Complete some checks
If you are successful in getting the role we’ll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
At this stage, it’s time for your induction and training as you’re now an official Red Cross Volunteer.
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