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Telephone Support Volunteer - Mount Gambier

Apply now Role no: 497048
Availability: Business hours
Time involved: 1 - 4 hours per week
Location: Regional SA

  • Ongoing position - minimum 6 months commitment
  • Minimum 1 shift per week/fortnight from 7:30am-9:30am
  • Mount Gambier

The program

Red Cross supports older people who live alone or who have few social connections to help improve their well-being. We believe that having good social connections are essential for all aspects of health. Telephone Support program provides daily telephone calls to check on the well-being of people who live alone and are at risk of an accident or illness that may go unnoticed.

The purpose of the Home Support Programs is to strengthen people’s capacity to participate in community life, maintain or regain independence and stay living in their own home for longer. We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.

The opportunity

For this role, you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, well-being and interests. You will know how to recognise issues and concerns and provide clients with appropriate support and reassurance. You will be able to maintain accurate records of all calls using allocated call sheets, follow organisational procedures and maintain confidentiality at all times.

The impact

As a Telephone Support Caller Volunteer, you will help your clients to feel safe and connected to their community by listening and providing a friendly voice. We offer on the job training and support and ongoing training opportunities as required.   

For more information, please see the volunteer role description or contact the Mt Gambier office on (08) 8725 3622

Download File Telephone Support Volunteer - VRD.pdf

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Advertised: Cen. Australia Standard Time
Applications close:

  1. Submit your application Tell us about yourself along with any skills and experience you can bring to Red Cross by completing an online application.
  2. Meet with us Have a chat with us about the volunteer role you have applied for and see whether it’s a good match for you and for us.
  3. Complete some checks If you are successful in getting the role we’ll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
  4. Get started! At this stage, it’s time for your induction and training as you’re now an official Red Cross Volunteer.

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