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SA Telephone Support Caller Volunteer - Adelaide

Apply now Role no: 498662
Availability: Mornings
Time involved: 1 - 4 hours per week
Location: Adelaide

  • 7:45 am-9:15 am or 9am-11am Shifts. Calls are made from the Red Cross office in the Adelaide CBD. However, home-based calling may be possible for those with excellent ICT skills
  • Minimum commitment is one 2 hour shift, once per week or once per fortnight
  • Good communication skills required (a clear voice with well-developed comprehension and conversation skills)

The program
Red Cross supports older people who live alone or who have few social connections, people with disability and people recovering from mental illness to help improve their wellbeing. We believe that having good social connections is essential for all aspects of health. The Telephone Support program provides daily telephone calls to check on the wellbeing of people who live alone and are at risk of an accident or illness that may go unnoticed.

The purpose of the Home Support Programs is to strengthen people’s capacity to participate in community life, maintain or regain independence and stay living in their own home for longer. We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.

The opportunity
For this role you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, wellbeing and social connection. You will use a range of open-ended questions to ascertain client wellbeing. You will be non-judgmental and know how to recognise issues and concerns in order to provide clients with appropriate support and reassurance. You will be comfortable using computers. You will maintain accurate records of all calls using allocated electronic call sheets and follow organisational procedures.

Being able to speak a second language and having customer service experience will be a bonus but is not necessary.

The impact
As a Telephone Support Caller Volunteer you will help your clients to feel safe and connected to their community by listening and providing a friendly voice. We offer on the job training and support and ongoing training opportunities as required.   

Further Information
To find out more about this opportunity please refer to the volunteer role description Download File VRD - SA Telephone Support Caller Volunteer - August 2022.pdf or contact John Patsakios 08 8100 4673.

Application requirements 
To submit this an application you will be required to upload a recent copy of your CV.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Thank you for considering volunteering at Red Cross. We also have great career opportunities. Click here to find out more.

Advertised: Cen. Australia Standard Time
Applications close:

  1. Submit your application Tell us about yourself along with any skills and experience you can bring to Red Cross by completing an online application.
  2. Meet with us Have a chat with us about the volunteer role you have applied for and see whether it’s a good match for you and for us.
  3. Complete some checks If you are successful in getting the role we’ll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
  4. Get started! At this stage, it’s time for your induction and training as you’re now an official Red Cross Volunteer.

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