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Telephone Support Caller Volunteer- Adelaide CBD

Apply now Role no: 495616
Availability: Mornings
Time involved: 1 - 4 hours per week
Location: Adelaide

  • Minimum commitment is 3 hours once a week or once a fortnight
  • Service runs Monday to Friday, with shifts starting at 8.45am
  • On call positions also available (minimum requirement at least 3 hours a quarter)

The program
Red Cross supports older people who live alone or who have few social connections, people with disability and people recovering from mental illness to help improve their wellbeing. We believe that having good social connections is essential for all aspects of health. The Telephone Support program provides daily telephone calls to check on the wellbeing of people who live alone and are at risk of an accident or illness that may go unnoticed.

The purpose of the Home Support Programs is to strengthen people’s capacity to participate in community life, maintain or regain independence and stay living in their own home for longer. We do this by providing Transport and Telephone Support services to aged people experiencing social isolation and/or are frail and require assistance with daily living.

The opportunity
For this role you will be able to listen and communicate effectively with clients in a caring and courteous way regarding their health, wellbeing and social connection. You will use a range of open-ended questions to ascertain client wellbeing. You will be non-judgmental and know how to recognise issues and concerns in order to provide clients with appropriate support and reassurance. You will be comfortable using computers. You will maintain accurate records of all calls using allocated electronic call sheets and follow organisational procedures.

Being able to speak a second language and having customer service experience will be a bonus but is not necessary.

The impact
As a Telephone Support Caller Volunteer you will help your clients to feel safe and connected to their community by listening and providing a friendly voice. We offer on the job training and support and ongoing training opportunities as required.   

For more information, please see the volunteer role description or contact Huw Hunt 8100 4594.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Advertised: Cen. Australia Standard Time
Applications close:

  1. Submit your application Tell us about yourself along with any skills and experience you can bring to Red Cross by completing an online application.
  2. Meet with us Have a chat with us about the volunteer role you have applied for and see whether it’s a good match for you and for us.
  3. Complete some checks If you are successful in getting the role we’ll ask you to complete a Police Check. In some cases a Working With Children Check may also be required.
  4. Get started! At this stage, it’s time for your induction and training as you’re now an official Red Cross Volunteer.

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